Terms and Conditions

At firstaidshop.ie we don’t like lots of Terms & Conditions, that’s why we only have a few.
In accepting these terms and conditions, you also agree to accept our 'delivery & returns'
and our privacy policy.

Whether the purpose of your visit to our website is to buy, browse or just want to keep informed about all our very special offers and new products, we thrive to ensure that your visit is most enjoyable!
If you have any suggestions, comments or questions regarding our products, we would like to hear from you.


We may not be able to accept your order or some part of your order due to one of the following reasons:

• The authorisation of your payment failed to process.
• In the rare event that a product/s you have ordered have become out of stock or discontinued.

To be eligible to purchase on our website you must:

You must be the holder of a valid credit card or maestro card (laser card).

Agree to disclose/provide all necessary personal information required to become a customer/conduct a purchase, and ensure that all information provided is accurate and true in all respects.

Agree not to impersonate any other person or provide false details for conducting a purchase or opening an account with us (firstaidshop.ie).

In the event that a problem arises with an order, you’ll be contacted by one of our team from firstaidshop.ie.

In the rare event that you change your mind about an order and wish to cancel it, you can do this free of charge provided the order has not yet been handled via our courier. In the event that you wish to cancel an order which has been already handled by our courier, you will incur a nominal fee of €2.50, this fee is a contribution towards the process of cancelation of your order.

Although we make every effort to deliver goods within the normal estimated timescales (typically next day but with some products a lead time of 2-3 days may incur) however occasionally delays are inevitable due to factors beyond our power which may occur. All products are sent to you via our nominated courier but occasionally we may be forced to send our products via an alternative shipping provider in the event of circumstances occurring which are beyond our power. To find out more about this, please see our delivery & returns policy for more information.

If you are not satisfied with any product/s you have ordered from us, you may return this product/s within 10 working days provided that the product/s are returned to us in its original condition and we will be happy to issue an alternative product or a full refund.
In the rare event that there is a fault with a product/s which have been sent to you, you can return the faulty product/s free of charge to our registered office.
If the products that you have ordered do not match the products that you receive, we advise you to contact us immediately and you can return these products free of charge to our registered office.


If we make any pricing errors on our Site we reserve the right to change the price of any product to the correct price at any time. If you have already purchased a product we will notify you of the pricing error as soon as possible and you will either be offered the chance to confirm your order at the correct price or you will be offered a full refund.

Your Details

Both our login page and checkout page are secure and are encrypted which makes it very difficult for unauthorised people to view the information travelling between computers, so you can rest assured that your privacy and payment details are secure at all times, we are fully compliant with Data Protection Act 1998.

The price of each Product shall be as quoted on this website on the date you place your order, the pricing of a product is subject to any inadvertent pricing errors by us. We reserve the right to revise the price of any product on this website without notice.

Access outside ireland

First Aid shop is a registered business in Ireland. Access to content of the website may not be legal by certain persons or in certain countries. If you access firstaidshop.ie outside Ireland you do so at your own risk and are responsible for the compliance with the laws of your jurisdiction.

All rights reserved

All material on this website, including (but not limited to) the design, text, text information, graphics, images and underlying source code are the copyright of firstaidshop.ie ALL RIGHTS RESERVED.

Any use of material from this website, including reproduction for purposes other than the download, print out or store portions of information for personal use or that of your firm or company is strictly prohibited, including reproduction of publication, reproduction of our logo, modification, sale, distribution, posting or transmission in any other way without the prior written consent of First Aid Shop.ie

In the event that you breach any of the terms of the legal notice above, your permission to use this website automatically terminates and you must also immediately destroy any download, printed or stored portions from this website and/or you may be liable to face prosecution.


These terms and conditions are governed by, and constructed in accordance with, Irish law by using this website, you irrevocably agree that the courts if Ireland shall have the exclusive jurisdiction to settle any dispute which may arise from/out of or in connection with these terms and conditions or and legal relationship established by these terms and conditions, irrevocably submit all disputes to the jurisdiction of the Irish courts.

Pictures used on this site are for illustration only The product or packaging may differ from those shown on this site.